Our business technologies and industry-specific solutions bring you closer to your customer—helping you work better together, making new opportunities possible. To optimize Indonesia’s archipelagic advantage as the maritime axis, we have designed the Digital Seaport blueprint – an ICT infrastructure dedicated to the modernization of logistic management in seaports, which connects supply chains with seamless communication and collaboration between machinery and stakeholders.
We bring our global industrial-strength Application Management capabilities, modernized for a cloud world, together with our world-class cloud and mobile-powered Enterprise Application and Systems Integration skills. The integration of DevOps Innovation Services and Agile practices, along with IBM Design Thinking and a world of talent, enables us to deliver continuous innovation with speed, quality, and at the cost point required to keep clients at the top of their game.
Here at Fidelity’s India center, we’re the global in-house center of the firm. We deliver solutions to the entire global business. We’re supporting our customers as an extension of the US team, with all main business lines represented here. Our team uses a combination of advanced analytics, market research, decision sciences, and investment research to provide tactical and strategic business solutions to a broad range of Fidelity’s businesses.
Service level agreements are economically very important. First, they serve to compare different service providers; second, they are used for impartial assessment of internal IT services to minimize costs, increase productivity and competitiveness. An additional point is meeting IT compliance regulations.
Beyond better response to an incident after the fact, IT operations can be more proactive in analyzing the configuration of the service to identify single points of failure. The capability to view historical configuration information and changes is also provided so IT operations can trace outages to specific changes on specific components over a defined period of time. This is great news for challenged operations teams as we all know that maximizing service availability is one of the most critical IT objectives.