Whether serving public sector organisations, owner managed businesses, private individuals or listed companies with overseas operations, our goal is to help our clients achieve their ambitions. The ability to monitor the health of business services is a key advantage of having a service-aligned” view of IT. Underpinning this service-aligned view is a concise, accurate, real-time mapping of applications, their supporting IT components, and their inter-relationships. Once these maps are bound to real-time data from IT service monitoring and event management systems, an accurate, always up-to-date measurement of the health of each business service is readily accessible, including the criticality and priority of incidents affecting service health. Ideally, this information is presented in an intuitive dashboard that lets IT staff see the health of business services across the enterprise at a glance.
The change management process is another area where a services approach brings a lot of positive benefits. The ability to compare current and previous configurations makes it easy to see newly added or modified applications, supporting infrastructure, and their respective interconnections. The Change Advisory Board (CAB) is empowered to understand the implications of proposed changes and to validate that the scope of proposed changes, and the ‘bleed’ from those changes, are well-understood.
Business services are delivered to customers, supporting their needs, sometimes through the support for a business process or directly supporting a service or product delivered to end customers. A business service may be supported by one or more IT service(s), and may consist almost entirely of IT services especially where the IT service is directly customer-facing. Examples include online banking and online shopping.
Netcracker’s Business Case & Go-to-Market Development services enable you to define the strategic and tactical aspects of your digital business transformation We aggregate market research and analyze prospective interaction channels, determining how personalized the initial business case needs to be.
Led by Kathryn Eaton, a Certified Management Accountant, we bridge the gap between shoebox” bookkeepers and large CPA firms. With her energy and entrepreneurial approach to business management, Kathryn is focused on helping our clients and their businesses thrive.