WhatsApp is gearing up to finally monetize its messaging app by charging large enterprise businesses for tools to better communicate with customers. Leases, such as vehicles, office equipment, computers, furniture, machinery, cell towers, etc., have historically been managed by individual or regional offices making them unlikely to be seen by investors. These new requirements address this regulatory blind spot by moving the accounting of leases to companies’ balance sheets, providing a more complete financial picture of the business. Ricoh’s Lease Administration Services organizes and manages information more efficiently than prior processes by reducing dependence on time consuming manual tasks.
Knowledge Management is the practice of capturing, organizing, and making available a body of knowledge within the service management organization to solve problems faster. By putting the right information in front of the right people at the right time you can reduce the burden on IT and significantly improve customer satisfaction.
Robert Johnston, Graham Clark: Service Operations Management – Improving Service Delivery, ISBN 1-4058-4732-8 – s. Expansion will allow us to move product offerings into new equipment sales. We will also explore maintenance and fitting services, leveraging our existing maintenance staff to provide value-added services at a premium price.
With the deadline for the EU’s General Data Protection Regulation (GDPR) fast approaching, and other incoming regulations on the horizon, banks and other financial services institutions should use their regulatory and digital programs to drive a stepchange in value across their ecosystems.
The benefits of a service-aligned approach to IT operations seem obvious. With a shift in emphasis to a business services perspective, we as an industry can go much further so that IT delivers on the promise of partnering with the business, speaking the same language as the business, and becoming a real bottom-line contributor to business results.