We provide resources and information to help Canadians get their businesses going and growing. A BSM approach is most commonly applied in an Information and communications technology (ICT) environment, positioned above IT Service Management (ITSM) (which is often exercised according to guidance such as the Information Technology Infrastructure Library – ITIL ). BSM is distinctive in ensuring that business and customer objectives provide an input which is considered when defining the IT Service Management approach and the business services to be offered by the IT Service Provider (whether an internal IT department or an external service provider ).
Stefan Metzger has over 20 years of experience in the IT industry with in-depth knowledge of the market in the areas of sales, business development, IT and process management, outsourcing and the insurance industry. He sits on the board of the Swiss Association of ICT providers (SWICO) and ICT Switzerland, the umbrella … Read MoreRead More →